Refund Policy

Refunds may be issued under the following circumstances:

• Damaged or Defective Products: If there is any damaged during transit or has a manufacturing defect.

• Incorrect Product Delivered: If you receive a product different from what was ordered. Refund will be processed within 10 to 14 days after receipt of product at JESPL warehouse/factory.  

• Order Cancellation: If you cancel your order within 24 hours or as per the cancellation terms.

• Teams it Damage : Refunds are not eligible if the product is damaged in transit.

Note: Custom-built, made-to-order, or specially configured products are not eligible for refunds.

To request a refund, please follow these steps:

1. Notify Us: Contact us within 24 hours of placing the order at care@shop.jayequipment.com or call +91-9146054222 / 23 / 24.

2. Provide Details: Include your order number, product details, reason for the refund request, and supporting evidence.

3. Return Authorization: Our team will review your request and, if eligible, provide instructions for returning the product.

• Upon receipt of the returned product, our Quality Control team will inspect the item.

• Refunds will be approved only if the product is unused, in its original packaging, and accompanied by all original documents and accessories.

• If the claim is valid, we will process your refund as per Section 4.

• Refund Method: Refunds will be processed to the original payment method (bank transfer, credit card, etc.) or as store credit, as per your preference.

• Timeline: Approved refunds will be processed within 7-14 working days from the date of approval.

• Notification: You will receive an email confirmation once your refund has been processed.

• Refund of Shipping Charges: Shipping and handling charges are non-refundable, except in cases where the product is different from what was ordered.

• Return Shipping: For eligible refunds, return shipping costs will be borne by JESPL. For other reasons, the customer is responsible for return shipping costs.

• Orders can be cancelled within 24 hrs by contacting our customer service in writing.

• Once the order has been shipped, cancellation is not possible, and the standard refund process applies.

Refunds will not be issued in the following cases:

• Products returned without prior authorization.

• Products damaged due to misuse, improper installation, or unauthorized repairs.

• Custom-built or made-to-order products (unless it is a manufacturing defect).

For any questions or concerns regarding these Terms and Conditions, please contact:

Jay Equipment & System Pvt. Ltd.

Sales Office:- Plot No 47, S. No. 66/1, Waliv Phata, Sativali Road, Vasai East. Dist. Palghar-401208. INDIA.

Tel: +91-9146054222 / 23 / 24

Mail: care@shop.jayequipment.com