Shipping Policy
Effective Date: 1 Jan, 2025
Jay Equipment & System Pvt. Ltd. (“JESPL”, “we”, “us”, or “our”) is committed to delivering your orders accurately, in good condition, and always on time. This Shipping Policy outlines our procedures and commitments regarding the shipment of products purchased through our website shop.jayequipment.com or via direct orders.
Order Processing
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Order Confirmation: Once your order is placed, you will receive an order confirmation via email or WhatsApp, including order details and estimated delivery timelines.
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Processing Time: Orders are (in stock) typically processed within [2-5] working days after payment confirmation. Custom bulk orders may require additional processing time, which will be communicated at the time of order.
Shipping Methods & Carriers
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We partner with reputable logistics providers and freight carriers to ensure safe and timely delivery of your equipment.
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For large or heavy items, specialized transport arrangements may be made, and you will be notified in advance.
Shipping Charges
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Standard Shipping: Shipping charges are calculated based on the weight, dimensions, destination, and mode of transport. The applicable shipping cost will be displayed at checkout or communicated during the quotation process.
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Free Shipping: From time to time, we may offer free shipping promotions on select products or order values. Please refer to ongoing offers or contact our customer service for details.
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International Shipping: For orders outside India, shipping charges, customs duties, taxes, and import regulations are the responsibility of the buyer unless otherwise agreed in writing.
Delivery Timelines
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Domestic Deliveries (India): Delivery timelines typically range from [7-14] working days, depending on location and product availability.
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International Deliveries: Delivery timelines may vary based on destination, customs clearance, and local regulations. Estimated delivery times will be provided at the time of order.
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Delays: While we strive to meet delivery commitments, unforeseen circumstances (such as strikes, natural disasters, or regulatory delays) may impact timelines. We will communicate any significant delays promptly.
Order Tracking
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Once your order is shipped, you will receive a shipment tracking number and instructions via email or WhatsApp.
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You can track your shipment status online or contact our customer support for assistance.
Delivery & Receipt
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Inspection: Upon delivery, please inspect the packaging and products for any visible damage or discrepancies before signing the delivery receipt & photographic proof.
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Reporting Issues: Any damage, shortage, or incorrect items must be reported to us within 24 hours of receipt, along with photographs, supporting documents and complaint proof of transporter.
Restrictions
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Delivery Locations: We deliver to most locations across India and select international destinations. If your location is not serviceable, we will notify you at the time of order processing.
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PO Box Addresses: We do not ship to PO Box addresses.
Change of Shipping Address
Requests to change the shipping address after order confirmation must be made within 24 hrs. We will accommodate changes if the order has not yet been dispatched.
Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact:
Jay Equipment & System Pvt. Ltd.
Sales Office:- Plot No 47, S. No. 66/1, Waliv Phata, Sativali Road, Vasai East. Dist. Palghar-401208. INDIA.
Tel: +91-9146054222 / 23 / 24